QUALITY POLICY:

Quality and Customer Satisfaction are our primary objectives. We deliver qualitative and competitive products with services second to none.

QUALITY STATEMENT:

It is the PRIMARY goal of dws to provide customer satisfaction with the highest quality products and services. Quality and continuous improvement are the guides for every employee and the whole company.

• Marketing will develop product requirements that reflect the needs of the market and will position products in a professional manner.

• Sales will be conducted with courtesy and integrity to insure that the products and services we provide satisfy the customer’s needs.

• Engineering will provide timely, state-of-the-art solutions that meet customer requirements with high quality.

• Quality Assurance will objectively verify product quality to ensure customer satisfaction.

• all appropriate documentation is maintained, controlled and archived;

• Periodic audits and reviews of staff and project work are undertaken to ensure that standards are maintained and opportunities for improvements sought.

• Order Processing will provide prompt and accurate delivery of products and billing information.

• Post-Sales support will provide courteous, prompt, and accurate resolution of customer problems.

• Manufacturing will insure that product components are of high quality and that goods manufactured meet or exceed product specifications.

All of these endeavors result in high quality products and services. Every employee action has implications that reflect the actual and perceived quality of Scientific Software. Every employee is responsible for that quality.